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We want you to be completely satisfied with your purchase.
If you are not satisfied, please review our refund policy below.
You may request a refund for items that meet the following criteria:
- Items must be in their original condition, unused, and with all original tags attached.
- Refund requests must be made within ten days of receiving your order.
Certain items are non-refundable, including:
- Gift cards
- Personalized or custom-made products
- Final sale items
To initiate a refund, please follow these steps:
- Contact our customer service team at sales@qazyre.com with your order number and a brief explanation of the reason for the return.
- We will provide you with instructions on how to return your item.
You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent).
We recommend using a trackable shipping service or purchasing shipping insurance for items over Rs.5000/= to ensure they are returned safely.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed and credited back to your original payment method within five business days.
We do not offer direct exchanges.
If you wish to exchange an item, please return the original item and place a new order for the desired item.
If you have any questions about our refund policy, please contact us at sales@qazyre.com
or message us on WhatsApp at +92 319 1390422.
We’re here to assist you!